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Rainforest Alliance/New York, NY

The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behaviour. Based in New York City, with offices throughout the United States and worldwide, the Rainforest Alliance works with people whose livelihoods depend on the land, helping them transform the way they grow food, harvest wood and host travelers.

Position Summary:
The Media Strategy Manager will be responsible for developing strategies for the distribution of news and other content for the public via all the Rainforest Alliance’s communications channels worldwide. S/he will develop media messages, releases and pitches aimed at US media, will manage campaigns that directly engage consumers and will ensure that the Rainforest Alliance is using the most effective communications tools as they become available.

Responsibilities:
•Develop media outreach strategies and consumer campaigns for the organization as a whole and for specific targeted audiences in order to meet programmatic objectives;
•Write and edit press releases, story pitches, media advisories and op-eds in English, and specifically for US media;
•Cultivate US media relationships, pitch stories to journalists and continually seek out new media opportunities;
•Coordinate closely with staff and representatives working with media in other countries to ensure media messages are consistent;
•Keep abreast of emerging media platforms, assess their cost effectiveness and adjust the organization’s use of new tools as appropriate;
•Track and measure effectiveness of the communications tools used by the organization; and
•Other duties as assigned.

Qualifications:
•Bachelor’s degree in Communications or Journalism;
•7-10 years experience in professional work environment;
•A minimum of 8 years experience in journalism, nonprofit or corporate communications;
•Proven track record in strategic media outreach work;
•Strong project management and organizational skills;
•Experience managing staff;
•Demonstrated interest in conservation, corporate social responsibility and/or international development issues;
•Superior written, verbal, organizational, analytical and interpersonal skills;
•Flexibility and willingness to work independently on a wide range of tasks and projects;
•Proven ability to prioritize tasks and work efficiently in a fast-paced environment; and
•Written and verbal proficiency in Spanish preferred.

Salary:
Commensurate with experience. Competitive benefits package provided

To apply:

Send resume, cover letter and salary history to Human Resources, Rainforest Alliance, 665 Broadway, Suite 500, New York, NY 10012; Fax: 212-677-2187; If emailing, use the following format in the subject line: first name and last name, job title and position you are applying for.

The Rainforest Alliance is an equal opportunity employer.

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Confidential/New York, NY

Our Government Business Development Manager (BDM) leads company efforts to identify, qualify, pursue and win contract opportunities that provide Company oriented solutions for existing Government problems within targeted Federal Agencies. In this position, the BDM takes his knowledge of our Company’s products, services and capabilities and seeks out opportunities inside Federal Government Agencies to which our solutions can be applied. The BDM, utilizing various Business Development resources, applies company knowledge, industry experience and understanding of the Federal procurement system to collaborate with internal Company teams and develop solutions meeting Government requirements. The BDM:
• Builds strong relationships with Government decision makers, influencers and program managers in key target areas to become highly familiar with Government requirements
• Leads/Conducts market research to identify areas for potential sales opportunities and converts that information into research driven business plans
• Identifies market Competitors, understand their business models and service offerings, and help our Company differentiate our products and services
• Uses creative means to shape opportunities to our Company’s advantage
• Collaborates with Product and Marketing Managers to expand our product/service offerings to be responsive to changing Government Client needs and to help create new Government Markets

Necessary Skills

Working knowledge of the Federal
• Procurement System; Understanding Appropriations
• Clear understanding of the difference between Sales and Business Development
• Identify and Properly Qualify Leads and Opportunities
• Mapping and Implementing a Successful Path to Winning Contracts
• Effectively Work, and Collaborate, with Internal Marketing, Sales Support and Product Development Staff
• Navigating Federal Agency Bureaucracies
• Business Development Management

Demonstrated Success in:
• Applying the FAR during Business Development Activities
• Identifying Leads and Converting them to Qualified Opportunities
• Identifying and Understanding Client Challenges and Working with Company Personnel to Present and Promote Solutions
• Creating, Maintaining and Follow through on Capture Plans
• Assisting Company Internal Product Development, Customer Relations, Finance, and other Company Personnel Prepare Product/Service Delivery Meeting Client Requirements
• Identifying and Successfully Building Relationships with Relevant Key Personnel within Target Agencies
• Creating, tracking, maintaining and reporting a multi-year pipeline of new business development opportunities sufficient to achieve Company’s strategic growth objectives

Required Experience/Skills
• 8-10 years of Government Business Development; experience in a Service Solution a plus
• Bachelor’s Degree in a complimentary field required; Master’s Degree preferred
• Ability to operate independently from the Company Corporate Office and to work closely with internal operating and support teams to further Company goals
• Willing to travel extensively in pursuit of new opportunities
• Must be a US Citizen
• Demonstrated and documented win/loss record citing the nature and contract value of the opportunity and applicant’s specific role and responsibility on each new business opportunity over the previous five years.

About Our Company
We are one of the nation’s leading job-training firms, supplying industry with the skilled workforce necessary to compete in a Green economy. We turn yesterday’s workforce into tomorrow’s best competitors – our classes turn electricians into solar thermal installers, home inspectors into BPI-Certified energy auditors, building contractors into LEED-certified professionals.

Our training provides the skills workers need to compete in a Green economy, yielding better jobs, higher wages, and a significant contribution to a new, energy-efficient American infrastructure. We do this with an award-winning curriculum in LEED, BPI, Hybrid Auto maintenance and service, as well as Solar and Wind Turbine installation and service that includes hands-on training and testing for both written and field exams resulting in nationally recognized, industry-wide certification – a comprehensive package that translates into cost savings for our clients.

Taking advantage of our success in workforce training, we’re looking to provide LEED building training to the Federal Government market – providing building owners, tenants and other stakeholders the skills and tools to conserve energy, attain substantial savings and create sustainable energy budgets for years to come. Our Business Development Manager will help us grow our business and compete successfully in the Federal Market sector.

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BrightFarms/New York, NY (NJ, PA, MN, NV)

BrightFarms is seeking growers to own their own business, within our business.

We are looking for entrepreneurial candidates who have a passion for farming, sustainability, produce quality and share our mission to reduce the environmental impact of the produce supply chain.

Eligible candidates should have a minimum of 1 year of hydroponic growing experience and be located in New Jersey, Pennsylvania, Minnesota or Nevada (but check back to our website for more locations as we continue to grow).

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Rainforest Alliance/New York, NY

Reports to: Director, Finance & Budgeting – Finance & Administration Division
Location: New York, NY

The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behavior. Based in New York City, with offices throughout the United States and worldwide, the Rainforest Alliance works with people whose livelihoods depend on the land, helping them transform the way they grow food, harvest wood and host travelers.

The Rainforest Alliance’s TREES (TRaining, Extension, Enterprises and Sourcing) Program promotes sustainable livelihoods and protects biodiversity in forest-dependent communities. We work to enhance the competitiveness of community and indigenous forestry enterprises by building business skills, increasing efficiencies, and facilitating investment in value-added processing, expanding income opportunities from wood and non-wood forest products and environmental services, and increasing access to local and global markets through Forest Stewardship Council (FSC) certification.

Position Summary:
The Finance & Budgeting Manager will be a key member of both Rainforest Alliance-HQ Finance & Administration Division and the TREES Program management team. S/he will provide critical support to the TREES Program management in monitoring, analyzing and reporting the financial performance of the TREES Program. S/he will work closely with the Director to develop and manage the TREES Program budget and proactively ensure it meets its revenue and expense targets. S/he will assure the TREES Program complies with finance, budget and contracts requirements in accordance with Rainforest Alliance policies and procedures. S/he will also be a member of the Finance & Administration Division, which includes HQ-Finance management and the other Rainforest Alliance Finance & Budgeting Managers, and as such participates in the overall budgeting and financial analysis process and supports HQ-Finance as needed.

Responsibilities:
Planning and Budgeting
• Responsible for accurate and timely reporting and analysis of the division’s performance, based on board approved budgets, for both TREES Program management and HQ-Finance;
• Manage the annual budgeting and financial planning process (including mid-year forecast) for the TREES program in collaboration with the Director, Regional and Project Managers, Supervisors, and other Division staff; determine how TREES Program staff participate in drafting portions of the budget;
• Monitor all financial activities, and keep TREES Program management and HQ-Finance advised of situations which have potential negative impact on financial performance; and
• Coordinate proposal budget development with TREES Program staff, Development and HQ-Finance.
Expense Control/Accounts Receivable
• Monitor expenses and revenues to ensure that the TREES Program spend according to the available revenue and that restricted funds are used according to donor requirements;
• Coordinate with HQ-Finance and TREES Program staff to manage receivables on an ongoing basis;
• Create and maintain financial report templates and reporting tools; and
• Establish additional TREES Program procedures, where needed, to ensure adequate control and timely and accurate recording of expenses; including pre-approvals, expense approval limits, and activity planning tools.
Contracts and Agreements
• Ensure that contractual agreements are created with approved templates and according to Rainforest Alliance policies and funder requirements; and coordinates negotiation of agreements with TREES Program staff, Finance, Legal and/or other Rainforest Alliance departments as required and necessary;
• Ensure that Rainforest Alliance-issued agreements and related payments are processed and administered according to Rainforest Alliance policies and in compliance with established terms; and
• Ensure that implementation of funded activities is in conformity and on schedule with the provisions and requirements of the funding sources.
Reporting
• Produce and/or review financial reports submitted to funders on behalf of the TREES Program; ensure that submitted reports and invoices are reviewed for accuracy and include proper support documentation; and
• Assist with monitoring, tracking and reporting of contract and agreement deliverables.
Human Resources
• Coordinate with Human Resources in submission of job descriptions/position announcements and new hire requests in accordance with HR processes, and monitor these for conformance with approved program budget; and
• Coordinate with Human Resources regarding current and future recruitments.
Communication, Training and Guidance
• Serve as a key communication conduit to and from HQ-Finance and TREES Program management and other staff. Ensures the timely and accurate dissemination of information;
• Provide training and guidance to TREES Program staff on the use of financial tools, budget formulation, tracking and adjustments, expense accounting, financial analysis and reporting, and contract management;
• Identify training needs and facilitates contracts orientation and training for newly hired TREES Program staff, in coordination with other Rainforest Alliance staff;
• Provide guidance, coaching and oversight of other TREES Program staff serving in finance and contracts management roles for large government and multi-lateral funded projects; and
• Other duties as assigned.

Qualifications:
• Bachelors degree in Business Administration with a concentration in Accounting or Finance;
• 7-10 years experience in financial analysis, reporting and budgeting; with minimum 2 years experience directly supervising staff;
• Demonstrated work experience with both Excel and computerized accounting systems (knowledge of Solomon a plus) and with reporting software, (FrX and Crystal highly preferred);
• Familiarity with a multi-office, multi-national organizational environment;
• Non-profit and U.S. government funding experience preferred;
• Experience in training staff in budgeting, financial reporting and use of financial tools;
• Strong math, analytical and technical skills; highly organized with an attention to details; take initiative; customer service oriented;
• Excellent written and verbal communications skills;
• Ability to interact professionally with culturally and linguistically diverse staff and clients;
• Fluency in English and proficiency in Spanish required; working knowledge of French a plus; and
• Willingness and ability to travel to 30% of the time internationally and domestically.

Salary:
Commensurate with experience. Competitive benefits package provided.

To apply:
Send resume, cover letter and salary history to Human Resources, Rainforest Alliance, 665 Broadway, Suite 500, New York, NY 10012; Fax: 212-677-2187; E-mail: Personnel@ra.org. If emailing, use the following format in the subject line: first name and last name, job title of position you are applying for.

The Rainforest Alliance is an equal opportunity employer.

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Rainforest Alliance/New York, NY

Reports to: Vice President for Development/Executive Vice President – Development Division
Location: New York, NY

The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behavior. Based in New York City, with offices throughout the United States and worldwide, the Rainforest Alliance works with people whose livelihoods depend on the land, helping them transform the way they grow food, harvest wood and host travelers.

Position Summary:
The Director of Individual Giving will have primary responsibility for the management of Rainforest Alliance’s major donor and membership programs. S/he will be responsible for the regular monitoring and implementation of the department’s progress to annual goals including identification, cultivation, stewardship and solicitation strategies. S/he will be responsible for the operational effectiveness of the department – ensuring the skills and leadership development of staff, managing the revenue streams of the membership and major gifts teams, overseeing the team’s strategic use of technology and ensuring compliance with industry best practices, amongst others. This position requires a highly organized, passionate and creative individual to work directly with the Vice President for Development/Executive Vice President in creating fundraising strategies and developing relationships with individual donors to bring the major gifts revenue stream to a new level of success, in part through the Rainforest Alliance’s Leapfrog Campaign. The Director will supervise a team of ten with at least two direct reports.

Responsibilities:
• Work with the Vice President for Development/Executive Vice President and Major Gifts and Membership Managers to draft the individual giving team’s strategic plans, as necessary;
• Oversee the implementation of the organization’s individual giving strategic plan and work with the Major Gifts and Membership managers to create long and short term actions plans to achieve stated goals;
• Manage the membership, major gifts and planned giving fundraising efforts including processes for research, identification, solicitation, cultivation and stewardship of prospects and donors;
• Develop and implement strategies for substantially increasing unrestricted revenue through the Rainforest Alliance’s Leapfrog campaign, in coordination with the Vice President for Development/Executive Vice President;
• Represent the Rainforest Alliance at individual donor meetings and presentations;
• Work with the individual giving teams and communications team to develop and implement long term donor communication strategies;
• Develop and implement strategies for the team’s use of cultivation events and travels programs;
• Work with the Vice President for Development/Executive Vice President on overseeing Board relations, including the identification, cultivation, solicitation and stewardship of Board members and prospects;
• Oversee the development team’s use of technology including managing information on the RA Web site, e-mail donor campaigns, information and donor management systems, the RA intranet and others;
• Assist with the preparation of annual budgets and income projects and regularly review the individual giving team’s revenue and expenses, track department-wide progress to goals, and on a regular basis, update the Vice President for Development/Executive Vice President on progress and create plans to improve performance;
• Provide guidance and direction to all development team managers in the preparation of documents, annual plans, quarterly goals and reports to the Board;
• Work with the Vice President for Development/Executive Vice President to develop and implement strategies to strengthen the skills and leadership of the development team;
• Ensure the compliance of the individual giving team with industry best practices and applicable state and country laws; and
• Other tasks as assigned.

Qualifications:
• Bachelor’s degree required;
• A minimum of 12 years experience with at least 5 years of managerial development experience with a record of securing major gifts and increasing membership revenue;
• Written and verbal proficiency in Spanish a plus
• Must have exemplary communication skills, including the ability to eloquently speak and write about Rainforest Alliance programs;
• Knowledge of Planned Giving preferred;
• Collaborative and energetic work style, superior people skills and the ability to motivate and delegate;
• Ability to develop budgets, analyze financial reports and create income projections;
• Excellent computer skills (Microsoft Office Suite and Internet), strong information management skills, particularly with Raiser’s Edge donor tracking software;
• Dependability and outstanding organizational ability with focused attention to detail and follow through; and
• Knowledge of and commitment to environmental issues preferred.

Salary:
Commensurate with experience. Competitive benefits package provided.

To apply:
Send resume, cover letter and salary history to Human Resources, Rainforest Alliance, 665 Broadway, Suite 500, New York, NY 10012; Fax: 212-677-2187; E-mail: Personnel@ra.org. If emailing, use the following format in the subject line: first name and last name, job title of position you are applying for.

The Rainforest Alliance is an equal opportunity employer.

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PETA Foundation/New York, NY

Position Objective:

To develop and implement successful fundraising strategies for soliciting individual PETA donors

Primary Responsibilities and Duties:

• Identify and research appropriate "cases for giving" for targeted PETA donors

• Cultivate relationships with targeted and prospective PETA donors

• Develop and propose strategies for PETA donor groups based on giving levels

• Solicit major financial donations to PETA from targeted donors

• Document pertinent information for the purpose of enhancing and developing PETA donor profiles for PETA's major gifts database

• Stay up-to-date on current fundraising techniques and methods used in the nonprofit sector and attend professional-training seminars

• Perform any other duties requested by the supervisor

Qualifications:

• Degree in a related field or equivalent experience

• Three years of experience with nonprofit major gifts fundraising

• Exceptional persuasive and explanatory written and verbal communication skills

• Proven ability to maintain professional working relationships with members and supporters

• Proven excellent project management, strategic thinking, and analytical skills

• Demonstrated ability to work independently and maintain strict confidentiality at all times

• Professional appearance and adherence to a healthy vegan lifestyle

• Willingness and ability to travel extensively

• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record

• Ability to lift and carry up to 30 lbs.

• Ability to represent PETA's philosophy and professionally advocate PETA's positions on issues

• Commitment to the objectives of the organization

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Center for Environmental Health/New York, NY

Internship Position: Research intern, Center for Environmental Health, New York Office
Organizational Description
Industrial chemicals. The powerful companies that make and use them have a dirty secret: synthetic chemicals surround us all, and many are making people sick.
The Center for Environmental Health is working to eliminate the threat that these chemicals pose to children, families, and communities.
The Center for Environmental Health (CEH) relies on the support of interns to fulfill our mission to reduce the public's toxic chemical exposures. CEH gives its interns a high level of responsibility and recognizes that the rewards of working for a non-profit organization are the experience and challenge of being an active participant. Visit our website at www.ceh.org to learn more about our mission, activities, and accomplishments. The internship is unpaid, but you will receive a stipend to offset transportation expenses. We are looking for a research intern for our New York Office.
Responsibilities:
The Center for Environmental Health is a national organization based out of Oakland, CA opening its first office in New York City. A major focus of the New York office is on the toxic and environmental health impacts of energy. The intern’s primary responsibilities will be assisting with research project related to a report detailing different energy sources and solutions and their related environmental health issues. Examples of duties include conducting a literature review of the field, and depending upon the intern’s skillset, producing a chapter of the report. In addition, the intern will be responsible for assistance in establishing a new regional office. For example, researching the landscape of organizations in the field and region, identifying speaking opportunities, and clerical duties not to exceed 25% of the time.

Qualifications Required:
The ideal candidate is:
• Interested and experienced in environmental health and social justice.
• Someone who genuinely enjoys -and takes pride in- writing research papers.
• Self-motivated.
• A good communicator, (both verbally and on paper).
• Familiar with research databases.

Hours and Commitment: We are a small, diverse group with a big mission. In the past, interns have sometimes been awarded academic credit for their work at CEH. 20 hours per week would be ideal, but for the right candidate we could work with 10 hours per week

To Apply:
Please apply as soon as possible. To apply send a resume, cover letter, short writing sample (2 pages max), and the names and phone numbers of three references. Please put “Research Internship NYC†in the subject line of your email.
People of color, women, and LGBTI individuals strongly encouraged to apply.
Center for Environmental Health
6 East 39th Street

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FS Energy /New York, NY (United States)

POSITION: Director, Energy Information

About FS Energy

FS Energy is the energy management and advisory subsidiary of FirstService Corporation [NASDAQ: FSRV]. FirstService is a world leader in property management, managing over 2.4 billion sq.ft of real-estate globally. FirstService recognized its responsibility and the unique position it is in to improve sustainability in the built environment and is committed to reducing energy consumption and cost by 25% across its clients’ properties. FirstService launched FS Energy as a pilot program in 2009. Already a leader in New York City, FS Energy is now expanding rapidly across North America.

FS Energy is successfully delivering on this commitment, reducing energy consumption and costs and increasing the asset values of FirstService managed properties through customized energy management strategies.

FS Energy takes a cutting edge, data-centric approach, leveraging its portfolio size and groundbreaking proprietary data collection. FS Energy utilizes this unique database to determine its Building Energy Rating Guide (BERG) score. By applying this data analysis and comparison of energy consumption across its portfolio, FS Energy is able to customize, cost-effective energy services and solutions to a property.

FS Energy’s commitment to leveraging our energy data and continuous measurement of building energy performance will ultimately result in FS Energy significantly reducing energy consumption on a portfolio-wide basis in addition to any individual property.

At the heart of our strategy is our energy data. This database today includes comprehensive historical energy consumption data for hundreds of residential and commercial buildings.

FS Energy has recognized the need to invest further bring in a leader to manage all energy information needs as we continue to build our database and energy services across North America.

FirstService Corporation is a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. As one of the largest property managers in the world, FirstService manages more than 2.4 billion square feet of residential and commercial properties through its three industry-leading service platforms: Colliers International, the third largest global player in commercial real estate services; FirstService Residential Management, the largest manager of residential communities in North America; and Property Services, including North America's largest provider of property preservation, maintenance and management of residential and commercial properties through franchise and contractor networks.
FirstService generates over US$2.2 billion in annual revenues and has more than 20,000 employees worldwide.
For more information please visit:
www.fsenergyservices.com
www.firstservice.com

Position Description

FS Energy (“FSEâ€) is seeking a leader to develop strategies and manage all of its current and future energy information and related data systems and processes.

Reporting to Vice President and COO of FS Energy, the individual will be responsible for managing all of FSE’s proprietary processes and systems from the collection and aggregation of data from properties globally to providing the necessary data and quantitative analysis for energy analysis and reporting on both an individual property basis and across the portfolio.

The position will also include working with the internal energy teams within FS Energy as well as other industry knowledge leaders and government agencies to analyze and report on our progress and provide leading-edge industry energy data from our unique database.

The ideal candidate will be highly process-oriented with experience in managing IT project implementations and in analyzing and leveraging data in the creation of analytics and reporting tools suitable for both technical analysis and for the end-use consumer.

Key Skills and experience

1. Proven ability to manage technical resources and IT project implementations. Development of needs and scope documentation to the evaluation of potential vendor solutions and ultimate implementation.
2. Demonstrated experience in developing and managing processes and systems to manage data needs and the required technical resources of databases.
3. Experience in developing the necessary scope and quantitative analysis and reporting in the production of industry reports and technical white papers.

Qualifications

1. MBA or Degree in engineering, or other technical discipline preferred.
2. At least 5 years experience in analysis, definition and documentation of business requirements in a fast pace environment.
3. Excellent communicator with strong verbal and writing proficiencies, and the ability to educate and work with multiple stakeholders including clients, government agencies and energy management teams.
4. Strong analytical and data management skills including quantitative and statistical analysis.
Other desirable qualifications
5. Energy Management professional designation or knowledge of current local, state and federal energy policies and legislation.
6. Project management designation.
7. IT technical or database qualifications – understanding of database applications, relational databases design, database reporting (Crystal Reports and/or SQL Reporting Services), Data analytics (OLAP cubes).

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EnergeiaWorks/New York, NY

Description:
The Solar Energy Director will lead the development and execution in utility-scale solar operations.
They will manage the operations of the business unit including governance, budgeting, business development, P&L objectives, staffing, communications, financial assessment, and all aspects of project development, construction, operations and management. He or she will manage all procedures, policies, systems and general initiatives as related to the business. Develop and maintain strategic relationships with all key stakeholders in the organization. Develop an environment that promotes diversity, integrity, team work, and excellence that enables the company to be the leader in developing, owning, operating and maintaining safe, reliable and profitable utility scale solar assets in the U.S.

Requirements:
10+ years of experience or more hands on experience in of leading and directing the development and execution of power plant projects. Must have experience in Solar, Wind, Geothermal, Gas, Coal, and/or Nuclear.
Experience managing a business unit (and employees) engaged in development activities, this includes performing internal and external assessments developing and implementing strategic objectives and tactical implementation plans.
Strong experience successfully formulating and managing energy trading, market intelligence, financial goals, governance, budgeting, business development, P&L management, staffing, communications, financial assessments, construction, operations, supply chain.
Experience in EPC Management, Project Development, Mergers & Acquisitions, Risk Management, and Financial Modeling.
Proven ability to work effectively in cross functional organizations and ensure that policies, procedures, systems and general initiatives are aligned among the organizations to enable the business to run effectively and meet financial goals and objectives while driving for continuous improvement.
BSEE + MBA

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Farmigo/New York, NY (East Coast (work from home offic)

JOB DESCRIPTION
The Director of Customer Support is responsible for the overall direction, coordination, quality and output of our customer support operation; both consumers (online community building) and farmers (technical support). This position requires a candidate who leads by example, rolls up their sleeves and gets things done. They need to drive process improvements while motivating team members to meet the challenges of an extremely customer focused and metrics driven environment.
We are looking for someone who has experience leading a support organization that serves millions of customers, can see the bigger picture, question assumptions and existing ways of doing things and work in a dispersed geographic organization in different time zones. If you are someone who owns outcomes, loves fast paced environments and most importantly has a laser focus on improving the customer experience, join us!

RESPONSIBILITIES
*Responsible for the overall direction and performance of the support team as well as serving as an outstanding role model and advocate of the customer.
*Manage the recruitment, development, retention, coaching, motivation and performance of the Farmigo support team.
*Develop and execute strategies to exceed customer satisfaction and ensure consistency in customer care.
*Drive an online customer advocacy initiative which fosters a customer community and provides dynamic content.
*Monitor operational activity (customer tickets, key performance indicators/metrics)
*Establish world class customer service policies, processes and standards.

This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth – all while motivating others to meet the daily challenges.

REQUIRED QUALIFICATIONS
*Prior experience supporting a powerful consumer/technology brand known for their customer centric approach
*5+ years successful experience managing service center operations with demonstrate progressively increasing responsibility
*Proven customer service mentality and experience dealing with customers on product/technical issues
*BA/BS degree (MBA/MA preferred)
*Work weekends and holidays as business needs require
*Passion for Farmigo's mission

TO APPLY
We want to be sure you know what you are getting into. This question is meant to help you and us assess whether Farmigo is a good fit for your aspirations.
*Why do you want to work at Farmigo?
Submit your resume and answers to the above question to jobs@farmigo.com. Please write "Customer Support Manager" in the subject line of your email.

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