Ecova/Portland, OR (Portland or Atlanta)
**This position can be located in Portland or Atlanta**
Ecova–Making a World of Difference
At Ecova, we believe each individual, no matter the role, can make a difference for our clients, the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency.
Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients â€“ from utilities to facilities. We apply data-driven insights â€“ from demand to impact â€“ to target inefficiencies and See More, Save More and Sustain More for our clients.
We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova familyâ€¦ together we can Make a World of Difference.
Supervisor, Incentive Processing
The Supervisor, Energy Programs will be responsible for directing and/or managing all activities associated with the energy management support staff. Responsible for program management support for ecova’s Utility Solutions business unit for several projects or one major program resulting in total annual labor budget(s) of >$500K.
â€¢ Establishes and Implements performance and service standards.
â€¢ Develops and Implements process and/or operational improvements to enhance efficiency and effectiveness of operations.
â€¢ Ensures productivity meets or exceeds service and quality standards.
â€¢ Oversees all aspects of project(s); sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
â€¢ Leads task execution of project work plans and work breakdown structures.
â€¢ Prepares marketing strategies and programs for a product or product line.
â€¢ Evaluates product performance to help develop and update company goals and objectives.
â€¢ Advises team on any relevant product concerns.
â€¢ Develops and maintains favorable relationships with new and existing clients in order to increase revenue.
â€¢ Ensures that organizational goods or services consistently meet client needs.
â€¢ Responsible for sustaining and renewing client contracts.
â€¢ Develops and maintains relationships and favorable contacts with current and potential customers. Will resolve customer issues and problems in a timely manner.
â€¢ Develops and gives presentations to assist in program delivery and execution.
â€¢ Develops marketing strategies and marketing materials in conjunction with other internal teams to support programs.
â€¢ Drafts and delivers client reports and communications on a regular basis.
â€¢ Advises internal teams on any relevant product concerns and may recommend changes to current product development procedures based on market research and new trends.
â€¢ May evaluate product performance to help develop and update company goals and objectives.
â€¢ Facilitate communication between members of the team.
â€¢ Monitor procedures and recommend improvements.
â€¢ Monitor work schedules and time management, while tracking labor cost.
â€¢ Identify and recommend staffing requirements based upon justified need.
â€¢ Promote and maintain teamwork and effective communication with other leaders and their teams.
â€¢ Additional duties as assigned.
â€¢ Associates degree or equivalent work experience.
â€¢ 2 +years Supervisory experience working in a business processing environment.
â€¢ Experience working with utility and deregulated invoice processing a plus.
â€¢ Familiar with utility billing terms and/or SalesForce preferred.
â€¢ Strong computer skills (Working knowledge of Microsoft Office Suite Products)
â€¢ Demonstrated strong oral, written and interpersonal communication skills.
â€¢ A highly collaborative work style as demonstrated through team interactions.
â€¢ Demonstrated excellent time management, planning and organizational skills.
â€¢ Ability to handle stressful situations in a calm, composed manner while managing numerous tasks with a focus to detail.
â€¢ Problem solver offering practical thinking and approaches when applicable, providing sound analysis and judgment when making decisions and/or recommendations.
â€¢ Must be self-directed and able to learn business and new products quickly.
â€¢ Aptitude to work independently or as part of a team and to adapt to changing industry demands.
â€¢ Excellent problem analysis and problem resolution skills.
â€¢ Excellent interpersonal and communication skills.
â€¢ High performance team and a strong team player.
â€¢ Commitment to confidentiality and company values.
Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.
Ecova is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.
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