Ecova–Making a World of Difference
At Ecova, we believe each individual, no matter the role, can make a difference for our clients, the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency.
Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients â€“ from utilities to facilities. We apply data-driven insights â€“ from demand to impact â€“ to target inefficiencies and See More, Save More and Sustain More for our clients.
We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova familyâ€¦ together we can Make a World of Difference.
Supervisor, Service Delivery
The Supervisor is responsible for leading and motivating assigned team members of the Department. The Supervisor coordinates workflow to achieve optimum quality and efficiency, coaches team members to improve performance, oversees staff administration needs of the assigned team, while ensuring customer expectations are understood, and met through ongoing communication with the client.
â€¢ Foster and support a spirit of teamwork to build employee commitment and enthusiasm for the success of the team and our business. Treat others with dignity and respect, and demonstrate a sincere commitment to team diversity. Works with employees to improve performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities.
â€¢ Supervises the administrative and human resources needs of the team, such as, approving time entry for payroll, schedules and one-leave requests. Regarded as first level escalation point for assigned team members with respect to inter-team issue resolution of minor complexity. Escalates significantly complex inter-team issue resolution to department Manager.
â€¢ Coordinate workflow to gain optimum quality and efficiency. Identify opportunities for process improvements, and recommend changes as appropriate. May be asked to implement workflow changes as directed.
â€¢ Act as a â€œgo-toâ€ technical and systems resource for team members. Provides mentorship to assigned team members.
â€¢ Monitor daily queues, and work with Service Delivery Manager(s) to allocate resources to assure work is completed in a timely fashion and according to contract deliverables.
â€¢ Responsible for assigned team report development and metrics reporting as assigned.
â€¢ Communicate daily goals and monitor individual work performance toward those goals. Assists Manager in ensuring employees are meeting expected levels of quality, quantity and client-satisfaction measures. Monitor measurements, and provide feedback on results to Manager and employees as directed by Manager.
â€¢ Regarded as first level escalation point for assigned team members with regard to complex client issues. Coordinate resolution of client issues with the client’s representatives ensuring that appropriate business partners are involved. Ensure highest possible level of service to clients, and personally work with clients who require special assistance, while maintaining company commitments. Escalates unresolved or significantly complex matters to Manager.
â€¢ Coordinate resolution with IT staff in the event of system issues.
â€¢ Oversee multiple daily queries, monitor and produce daily, weekly and monthly reports as needed.
â€¢ Is responsible for the annual performance evaluation of employees, salary and reward recommendations, and ensures corrective action is executed in a manner consistent with AIQ guidelines.
â€¢ Assist in selection process and training of new hires, and employees transitioning into new positions.
â€¢ Carry out other responsibilities and/or projects as assigned.
â€¢ High School diploma or completed GED required; Bachelor’s Degree in Accounting, Economics, Finance, Engineering or relevant degree preferred.
â€¢ Knowledge of specific customer/client requirements and the possible set of Ecova products and/or services that they may have purchased.
â€¢ Minimum 2 years leadership experience within a team or organization required.
â€¢ 2-3 years supervisory experience preferred.
â€¢ Demonstrated excellent oral, written and interpersonal communication skills.
â€¢ A desire to exceed client expectations, and improve quality and process within our business.
â€¢ Strong computer skills, including Excel spreadsheet experience.
â€¢ A highly collaborative work style as demonstrated through team interactions.
â€¢ Exceptional time-management, planning and organizational skills.
Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.
Ecova is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.
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