Residential Energy Efficiency Program Director / Conservation Services Group / Westborough, MA
Conservation Services Group/Westborough, MA
The Program Director will direct 100+ state-wide field staff and office program staff and lead the delivery of residential energy efficiency and conservation programs and services, in conjunction with utility partners, to homeowners in Massachusetts. The Program Director has oversight of financial results, client relationship management, service delivery, customer service, data management and reporting for the Residential Conservation Services (RCS) program.
â€¢Develop and implement performance metrics to meet the goals of the RCS Program and its clients.
â€¢Propose and implement modifications to the program, processes, and operating guidelines to increase effectiveness and operational efficiency
â€¢Manage the delivery systems to utility customers, contractor network and community groups to ensure program success. Develop and build strong relationships with all program partners.
â€¢Provide excellent client service though consistent, on-time, and accurate completion of tasks
â€¢Participate in MA and NH utility clients meetings and ensure client satisfaction
â€¢Develop budget and manage financial performance of the program. Develop production forecasts, and manage operations to stay within budgets and program parameters
â€¢Determine staffing requirements, and oversee interviewing, hiring and training of new employees. Lead performance management for the program and ensure effective management of staff.
â€¢Develop and manage continuous improvement and quality efforts to maximize effectiveness of the team
â€¢Coordinate with other CSG central services business units including IS, HR, customer contact center, marketing, and finance.
â€¢BS/BA or equivalent experience, building science experience preferred
â€¢8-10 years experience in program operations 3+ years managing a group of 50+ staff
â€¢Demonstrated success with program operations management and client services, preferably with large scale program delivery requirements.
â€¢Experience with meeting contractual program obligations on time and within budget, and operating complex projects with multiple levels of authority and influence.
â€¢Effectively uses performance management and coaching to achieve and reward results.
â€¢Budget, finance, forecasting, and reporting experience.
â€¢Highly proficient with the Microsoft Office Suite including creating and maintaining Excel spreadsheets, Word, and PowerPoint.
â€¢Familiarity with residential construction, building science and marketing energy efficiency programs preferred.
â€¢Leadership, interpersonal, and communication skills, both verbal and written, plus the ability to build effective teams, motivate staff, and achieve results
â€¢Strong organizational skills are required. Candidate must demonstrate an ability to initiate, coordinate and prioritize responsibilities and follow through on tasks and projects.
Salary Range: Commensurate with experience
Compensation package includes paid holidays, 80% paid medical, 50% paid dental, paid life & AD&D and paid STD & LTD insurance coverage, plus employer matching retirement plan
Please apply online at: http://jobs-csg.icims.com
CSG is an Equal Opportunity Employer
Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy. People who work at CSG say that it's a unique kind of organization — one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?
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